Cancellations Policy

A minimum of 24-48 hours’ notice is required to cancel or reschedule. Late cancellations or no-shows may incur a loss of deposit/voucher.

Phones & Privacy Etiquette

Please keep phones on silent and limit their use. Respect the quiet atmosphere and the privacy of other guest at all times.

Travel & Arrival Time

We recommend arriving at least 15 minutes before your appointment. Late arrivals may result in a shortened treatment to avoid delaying the next guest. Traffic in the Waterfront / Cape Town is mostly delayed therefore plan for an extra 30 minutes for parking.

Facility Use & Attire

Spa facilities are available upon request with original reservation. Swimwear and flip-flops are required as we have a No Nudity Policy.

Usage Time Limits

Maximum use of facilities is 30 minutes, including time for showering if using the shower and changing. This ensures adequate time for cleaning before the next guest and the area not being overcrowded.

Enter at Your Own Risk

Use of spa facilities is at your discretion. We recommend staying well hydrated before, during, and after your visit.

Health & Safety

Please inform us of any medication, if you have any  medical conditions, allergies, or pregnancy when booking. This allows us to tailor your experience safely and appropriately

Lost Property

We do not accept responsibility for lost or misplaced items. Please store your belongings securely in your handbag and ensure you take everything with you when leaving. Do not keep jewelry or valuables in spa gowns.

Pregnancy Services

While we do not provide prenatal massages, our team will gladly recommend alternative treatments suitable during pregnancy.

Kids Policy

A minimum age for spa access is 11 years old. Guests under 18 must be always accompanied by an adult. Please understand that kids under age cannot stay on the premises while parents are in treatment.